Business Process Outsourcing (BPO) is entering a transformative time as significant advances in business technology, process and theory sweep away old, more limited notions of what BPO can achieve and refashion it into a far more strategic tool for businesses to achieve their goals and ambitions. BPO will be radically re-defined over the next five to ten years. Instead of its historic role as a cost-cutting tool, it will increasingly be viewed as a means of delivering higher-quality services and capabilities. At the heart of this transformation is to deliver far more sophisticated products and services.


India has emerged as a hot destination for BPO work in recent years. The success is mainly due to the fact that there is a ready availability of large numbers of resources fluent in English and the diligent and hardworking efforts put in by the companies in India


Global enterprises are increasingly partnering with Business Process Outsourcing (BPO) companies across a wide range of front- and back-office processes to help transform their businesses. The reason? In addition to significant cost savings, BPO has become a lever for driving business growth and innovation.A dependable and reliable BPO service partner can get you there – a partner who has embraced the industry best-in-class processes required to deliver such secure outsourcing services. With a hands-on approach to consulting, we partner with clients through their journey of transformation.


Selection of a consultant will vary depending upon what your objective is. If you are looking at outsourcing to a company offshore, then you need someone who is capable of being a facilitator.

 

An answering service is a business service that basically answers telephone calls and conveys messages to the clients. We specialize in providing effective and accurate answering services that save time and cost.

Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

The process of direct response marketing is offered by an inbound call center. We help you broadcast your product and services through print and electronic media and also handle the customer calls. Our agents ensure that every call results in sales. For any company, a comprehensive product information request service and product support service is of paramount importance, for complete customer satisfaction. Outsourcing these services to a call center service provider will ensure an efficient, streamlined system of product information request services or service information request services.These services are of paramount importance for generating business for E-commerce industry , DRTV (Direct Respose TV Advertising ) ex Telebrands.

Outsourcing order taking service to a call center provider will ensure the streamlined sales of your product while your company focuses on advertising the product and building the brand/business. Order taking contact centers are customized for order taking answering services to provide maximized up-selling for the products.

The help desk is the central hub through which problems and issues are reported. We provide tailor-made solutions to provide a superior customer service interaction and thus leveraging each customer relationship to the fullest.

Inquiry handling is a key function for an inbound call centre. All inquiries of the customers are handled appropriately and the detailed information about a particular service or product is given. Fusion BPO has an inbound call centre that offers all information required for the customer to have a thorough understanding of the products or services..

Technical support offers monitoring and maintaining the PCs and networks. It is used to troubleshoot Hardware and Software issues with the help of Service Desk Analyst Via Web or Telephone. Tech support is the central hub through which computer problems and issues are reported.

Through this service, an inbound call centre offers qualified leads to increase business opportunity in your organization

- All kinds of Sales Campaign are included ,telemarketing, Debt collectionsales or fund-raising calls, as well as calls for contact list updating, surveys or verification services ,Up-Sell and Cross-Sell Programs, Direct Response TV Ecommerce Sales call .

Appointment Setting is an outbound business to business Telemarketing Service that takes your business, products, and services directly to your target market. It can be used for B2B and B2C pupose both . Appointment Setting, utilising inbound or outbound telemarketing to create face-to-face or telephone appointments for sales purposes.It is an extremely effective marketing tool for mortgage brokers, financial planners, insurance agents, doctors for new patient generation and patient reactivation ,contractors, and most service oriented businesses.

Cross selling and up-selling services are provided with the sales call . This call center function helps in the expansion of the client's market, thereby facilitating growth. An estimated 30%-40% of the time the upgraded or additional purchase is made, which is a very significant boost any business can hope for.

Telemarketing services are primarily call center services which deal with enhanced customer service for clients.

Outsourcing lead generation services can help your organization to obtain good leads. If you want to convert prospective customers into long term customers, then outsourcing lead generation services would be the

All kinds of Sales Campaign are included ,telemarketing, Debt collectionsales or fund-raising calls, as well as calls for contact list updating, surveys or verification services ,Up-Sell and Cross-Sell Programs, Direct Response TV Ecommerce Sales call .

Appointment Setting is an outbound business to business Telemarketing Service that takes your business, products, and services directly to your target market. It can be used for B2B and B2C pupose both . Appointment Setting, utilising inbound or outbound telemarketing to create face-to-face or telephone appointments for sales purposes.It is an extremely effective marketing tool for mortgage brokers, financial planners, insurance agents, doctors for new patient generation and patient reactivation ,contractors, and most service oriented businesses

Cross selling and up-selling services are provided with the sales call . This call center function helps in the expansion of the client's market, thereby facilitating growth. An estimated 30%-40% of the time the upgraded or additional purchase is made, which is a very significant boost any business can hope for.

Telemarketing services are primarily call center services which deal with enhanced customer service for clients.

Outsourcing lead generation services can help your organization to obtain good leads. If you want to convert prospective customers into long term customers, then outsourcing lead generation services would be the right choice. It means creation or generation of prospective consumer interest into a business product or services.

Non-voice based services mean no calling and only back office processes. It include providing data or transactional services for firms across different geographies. We offer processing or documentation of data offline or online and chat based processes .

Data Entry from Hospital Records ,patient notes and accident reports, creation of new databases and updates to existing databases for banks, airlines, government agencies, direct marketing services and service providers, Data entry from product catalogs to web based systems, Insurance claims entry, Data Entry from Hard to Soft Copy,

is the conversion of computer data from one format to another .It converts data to MS Excel,PDFs, MS Word, HTML, XML,E- Books.

Outsourcing has opened up numerous opportunities for companies looking for document scanning, imaging and digitizing services. It helps to saves space by eliminating paper file ,reduces the operating costs of maintaining paper documents and easy and quick access to digitized document in seconds .

Chat support services can enable you to sell your products/ services in a more effective way.For online selling companies, live chat support is very important as it can improve your customers' satisfaction and increase your sales. More than 50% of your website visitors can be converted into prospective customers by accurate online support services .